Members

Thank you for choosing HAP Midwest Health Plan. Here, you will find quality care and great service. Our friendly staff are here to help you during normal business hours: Monday through Friday 7:30 am to 5:30 pm. You also have access to our 24-hour call line to make sure you get the answers to your questions. We have staff that speaks English, Arabic, and Spanish to help you get the health care you need when you need it. We print our Member Handbook in English, Arabic, and Spanish, as well. Call us if you would like us to send you a copy.

For faster service, have your HAP Midwest Health Plan member ID card ready when you call.

Frequently Asked Questions
Here is a list of phone numbers you may need:
HAP Midwest Health Plan Customer Service (888) 654-2200
TTY/TDD for the Hearing Impaired (800) 649-3777
Michigan Medicaid Helpline (800) 642-3195
Heritage Optical (for your routing vision needs) (800) 252-2053