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MAIN SWITCHBOARD |
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Toll Free Number |
888-654-2200 |
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Local Number |
313-581-3700 |
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CUSTOMER SERVICES |
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General Member Questions |
888-654-2200 |
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Verify Member Eligibility |
888-654-2200 |
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Verify Primary Care Provider |
888-654-2200 |
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To Transfer Location |
888-654-2200 |
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Complaints or Grievances |
888-654-2200 |
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Member Benefit Questions |
888-654-2200 |
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Fax Number |
313-582-3092 |
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CLAIMS |
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General Claims Questions |
888-654-2200 press 2, press 2 |
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Claims Status |
888-654-2200 press 2, press 2 |
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Claims Payment |
888-654-2200 press 2, press 2 |
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Fax Number |
313-582-3092 |
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PROVIDER SERVICES |
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Orientation/Education |
313-586-6013 |
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Fax Number |
313-586-6044 |
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CREDENTIALING/RECREDENTIALING |
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Credentialing/Recredentialing |
313-586-6062 |
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Site Visits |
313-586-6062 |
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Fax Number |
313-581-2780 |
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HEALTH SERVICES |
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Plan Authorizations |
313-586-6072 |
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Case Management |
313-586-6054 |
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Case Management |
313-586-6079 |
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Concurrent Review |
313-586-6078 |
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Concurrent Review |
313-586-6033 |
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Concurrent Review |
313-586-6034 |
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Pharmacy Authorizations |
313-586-6030 |
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Fax Number |
313-586-6045 |
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HEALTH MANAGEMENT |
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Health Outreach Programs |
313-586-6071 |
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Disease Management Programs |
313-586-6071 |
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Fax Number |
313-581-2780 |
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QUALITY IMPROVEMENT |
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Quality Improvement Activities |
313-586-6063 |
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HEDIS Activities (Record Requests) |
313-586-6077 |
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Bonus Programs |
313-586-6063 |
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Fax Number |
313-581-2780 |
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FRAUD AND ABUSE |
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Toll Free Number to Report Fraud |
866-622-8980 |