| Main Switchboard |
|
1 (888) 654-2200 (Toll Free) |
|
(313) 581-3700 |
| Provider Services Department: |
| Orientation / Education |
Ext. 6055,6039 |
| Requests for Affiliation |
Ext. 6013 |
| Facsimile Machine (fax): |
(313) 582-3092 |
| Health Services Department: |
| Plan Authorizations |
6072 |
| Case Management |
6054, 6079 |
| Concurrent Review |
6078, 6033, 6034 |
| Pharmacy Authorizations |
6030 |
| Facsimile (FAX): |
(313)586-6045 |
| Quality Improvement Department: |
| Risk Management |
Ext. 6069 |
| Quality Improvement Activity |
|
| Medical Record Audits |
|
| Facsimile Machine (fax): |
(313) 581-2780 |
| Health Outreach Department: |
| Preventive Care Programs |
Ext. 6068 |
| Disease Management |
|
| Facsimile Machine (fax): |
(313) 581-2780 |
| Credentialing Department: |
| Credentialing / Recredentialing |
Ext: 6002, 6004, 6006 |
| Site Visits |
|
| Facsimile Machine (fax): |
(313) 581-2780 |
| Claims Department: |
| Claims Status |
Ext: 6002, 6004, 6006 |
| General Question Regarding Claims |
|
| Claims Payment |
|
| Facsimile Machine (fax): |
(313) 582-3092 |
| Member Services Department: |
| General Member Questions and / or Administrative Concerns |
|
| Complaints and /or Grievances |
1-888-654-2200 |
| Verify Member Eligibility |
|
| Verify Primary Care Physician |
|
| Location Transfer |
|
| Member Benefits |
|
| Facsimile Machine (fax): |
(313) 582-3092 |